- Once the order gets cancelled, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
- Credit/Debit Card/Net Banking/Wallets – 2-4 business days
- If transaction is done by through NEFT and Cheque then customer need to share below mentioned details at our Email Id firstname.lastname@example.org registered e-mail id.
- Account number
- Account Holder name
- IFSC Code
- After receiving the required information for refund, refund will be processed in 2 business daysand same will reflect in your account in another 2-4 business days.
- For EMI payment, refund will be credited in 6-8 business days after cancellation.
- Used products cannot be taken back, it will require technical inspection & Oil contamination according to the NAS Value.
Order can be cancelled before the shipment. After shipment it can be only RTO. Once order get cancelled amount will be refunded for ‘prepaid orders’.
- Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
- In case of wrong product price or specification mentioned on Hydronexgen.com
- Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled.
- If area falls under “Non Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
- Suspected fraudulent information.